Carriage - Deliveries to the UK are usually despatched within 3 working Days of your Prescription being verified. Free 1st Class Postage applies to deliveries within the United Kingdom. If you want your lenses urgently, we ship Citylink / DHL for £5.95. We also ship overseas to Europe, the USA, Canada & Worldwide Airmail up to the weight of 1KG (usually a 3 month pack of solution or 90 pairs of daily lenses) for £4.50 or Insured AIRSURE Delivery for £6.95. Any order over this weight will be liable to a shipping surcharge, please contact us for a quote before ordering.

Damage or Short Delivery - Damage and/or shortages must be noted and notice given to Accuity Ltd within 3 days of receipt of goods.

Non Delivery - Claims for non delivery must be made in writing to Accuity Ltd within 5 days of date of dispatch notice.

Return of Goods - All goods to be returned must be authorised before return. No unauthorised returns will be accepted. To arrange a return please contact the Accuity sales office on , Fax or e-mail returns@accuity.co.uk All goods returned, unless faulty or damaged in transit, will incur a 10% administration charge. Once authorised please return the goods to our distribution centre:

Accuity ltd
109-111 High Street
Hampton Hill
Middlesex
TW12 1NJ

0208 979 2403
returns@accuity.co.uk