Carriage - Deliveries to the UK are usually despatched within 3 working days of your prescription being verified. Free 1st Class Postage applies to deliveries within the United Kingdom. If you want your lenses urgently, we ship via Royal Mail Special Delivery for £5.95. We also ship overseas to Europe, the USA, Canada & Worldwide Airmail up to the weight of 1KG (usually a 3 month pack of solution or 90 pairs of daily lenses) for £6.95 and this is via Royal Mail International Signed For Delivery. Any order over this weight will be liable to a shipping surcharge, please contact us for a quote before ordering.

Far East Shipping - Please note, we do not ship to Malaysia, Singapore, Indonesia, Vietnam or other Far Eastern Countries, unless the purchaser is a UK citizen with a registered UK Credit Card, residing overseas.

Damage or Short Delivery - Damage and/or shortages must be noted and notice given to Accuity Ltd within 3 days of receipt of goods.

Non Delivery - Claims for non delivery must be made in writing to Accuity Ltd within 5 days of date of dispatch notice.

Return of Goods - All goods to be returned must be authorised before return. No unauthorised returns will be accepted. We recommend all returns should be sent by a recorded delivery service or registered post to insure your goods. To arrange a return please contact the Accuity sales office on , Fax or e-mail returns@accuity.co.uk All goods returned, unless faulty or damaged in transit, will incur a 10% administration charge. Once authorised please return the goods to our distribution centre:

Accuity ltd
109-111 High Street
Hampton Hill
Middlesex
TW12 1NJ

0208 979 2403
returns@accuity.co.uk